1.0 Introduction
1.1 This is the agreement forming the basis of the relationship between you and us. It explains what you can expect from us and what we expect from you if you use our products and services.
1.2 You are the limited company, partnership, unincorporated association or sole trader that is registering with STS Commercial and/or applying for a product with us. The person who registers with STS Commercial on your behalf must be properly authorised to represent you in entering into this agreement with us.
1.3 We/us/STS Commercial are STS Commercial Ltd.
1.4 By registering with STS Commercial, you agree to this agreement with us.
1.5 This agreement comprises a set of general terms and conditions, our
fees and charges tariff, and supplemental conditions that apply to individual services or products that you have, or apply for, with us.
1.6 The general terms and conditions are below and you can find all of the supplemental conditions at the end of the general terms and conditions. If any supplemental conditions conflict with the general terms and conditions, the supplemental conditions apply.
1.7 All terms and conditions are available on our website. STS Commercial's
Privacy Policy also apply to you.
2.0 Can STS Commercial change this agreement?
2.1 Yes. We may make changes to any part of this agreement from time to time. We will let you know if we are doing so either through the website or by contacting you directly. If any changes might impact you negatively we will let you know in advance of making them.
2.2 If you have a Business Card: We can change any part of your agreement including any fees and charges that apply and we can introduce new fees and charges or change the circumstances in which they are applied and the services we provide to you, from time to time. We will give you at least 1 month's notice in advance of any changes to our fees and charges or the circumstances in which they apply. If you do not wish to accept the changes we notify to you, you can end your agreement without charge by giving us notice and paying your balance in full before the changes take effect.
3.0 What do you need to know about registering with STS Commercial?
3.1 When you register with us, you will create a username and password. You will also have to give us some personal information, including ways we can contact you and details for your nominated bank account. Your nominated bank account will be the account into which we transfer any funds payable to you in connection with a term loan product. You must keep all of the information that you give to us up to date.
3.2 You must keep your STS Commercial username and password secure at all times. You must not transfer your STS Commercial registration to another person or permit another person to use it without our prior consent. We will assume that all activity by your username is by you.
3.3 We may de-register you if you breach this agreement (or any other terms that apply to your relationship with us or a member of the STS Commercial corporate group), or if we think that you might have been involved in fraudulent, suspicious or otherwise inappropriate activity (including misusing the STS Commercial platform and/or website, app and/or our services in any way).
3.4 If we de-register you while you have a product with us, we will continue to allow you to access your STS Commercial account but we may restrict the services you can use.
3.5 If you don't have a product with us, you can de-register at any time. If you have a product with us, you will not be able to de-register until you have terminated all products and, if you have any outstanding debt under those products, paid it off in full.
4.0 What do you need to know about applying for products with STS Commercial?
4.1 You must be registered with STS Commercial before you can apply for a product.
4.2 If you are a third party applying for a product on behalf of your client, we will assume that you have the full authority of your client and that your client has read and accepted this agreement.
5.0 What does STS Commercial do?
5.1 If you successfully apply for a product with us, we will match you with a lender who will enter into a contract with you. We may perform the following services on behalf of the lender in relation to that contract:
5.1.1 assessing your creditworthiness and deciding whether you meet the applicable eligibility criteria
5.1.2 preparing and providing your contract and any security document or guarantee (and any variations that might be needed to those documents)
5.1.3 advancing funds
5.1.4 collecting repayments
5.1.5 collecting arrears and/or enforcing your contract (including enforcing any guarantee or security)
5.1.6 resolving complaints
5.2 Neither we nor any other STS Commercial group company will be liable to you for any loss or damage sustained by you in connection with the proper performance of these services by us, or arising from circumstances beyond our reasonable control.
6.0 What do you need to know about having a product with STS Commercial?
6.1 If you have a product with us, you must give us any information that we ask for (which we may do at any time) about your financial condition, business and affairs, and compliance with any contract with a lender or other contract you may have concluded with a third party using our services.
6.2 You permit us, our agents or any other third party business advisory or audit professionals, on reasonable notice and during business hours to attend and inspect your premises, any secured assets and any of your books, accounts and records and to make copies of these. You also agree to meet with any such person to answer their reasonable queries within 21 days of our request.
7.0 What are STS Commercial's fees and charges?
7.1 From time to time, we may incur third party fees and charges in providing our services to you, such as disputed transaction fees, bank fees or payment processing charges. We will tell you about these fees or charges, and you authorise us to set-off or collect them from any payments due to you.
8.0 How can you make a complaint?
8.1 We always try to offer the best service possible. However, if you are unhappy with any service or product offered by us or any STS Commercial Company, please contact us by email [email protected]. We will endeavour to resolve your complaint as quickly and as fairly as possible.
8.2 If you're not satisfied with our efforts to resolve the complaint, and you are an eligible small business, you can refer your complaint to the Financial Ombudsman Service. For more details, or to check your eligibility, you can visit their website at
sme.financial-ombudsman.org.uk.
9.0 How do we contact each other?
9.1 If you have any questions or queries, you should contact us by email at [email protected].
9.2 We will contact you in any way that feels appropriate to us, including via the STS Commercial website or by email or by writing to you using the details you have given us. We might also send you email prompts from time to time to remind you to log into and check your STS Commercial account.
10.0 What is the other legal info you need to know?
10.1 No reliance: You confirm that you have not relied on any representation, written statement, advice, opinion or information made or provided by us or on our behalf. You further confirm that you have been, and will continue to be, solely responsible for making your own independent appraisal and investigation of all risks arising under or in connection with this agreement.
10.2 Severance: If any provision of this agreement is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, this will not affect the validity and enforceability of the remaining provisions.
10.3 Waiver: Our rights under this agreement may be exercised as often as necessary, are cumulative and not exclusive of any rights or remedies provided by law. Delay in the exercise of any right granted to us in this agreement is not a waiver of that right.